If you require a refund because you have cancelled the Contract between us within the seven-day cooling-off period (see Clause 6 of our full Terms & Conditions) either by email or writing, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation and collect the Goods from your premises as soon as practicable. In this case, we will refund the price of the Goods in full, including the cost of delivery to you (if any). However, there is a charge of £79 per item this is to cover the cost of delivery and collection fee, providing the item is in the original packaging.
If the original packaging is not present a charge of 50% would be deducted from the refund (not including delivery charges), you may be required to return the goods at your own cost using your own courier if the original packaging is not present.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please research your product before buying it from our site. No refunds or exchanges will be authorised if products are found cheaper after delivery has been accepted.
Unwanted goods/wrongly ordered:
Goods will be collected at a charge of £79 per item. If you require an exchange there will also be a redelivery charge of £39. Goods must be returned in the original packaging they arrived in, in order to be collected. Please note: The items will not be collected if they are not safely or sufficiently packed.
Any mattresses received that are vacuum packed (rolled up), if you find that the mattress is not suitable, we would kindly ask for you to contact us and we will send you a mattress bag and to not to use it and re-wrap ready for collection or exchange.
All the firmness ratings advertised on our site for mattresses are given by us and are based on comparison of the different products we sell, if you wish to return an item due to it not meeting your firmness rating expectation a collection fee will be applicable of £79 per item.
Goods must be returned within 30 days of delivery.
Damaged or Faulty goods:
Damages must be reported within 24hrs – 48hrs of receipt of goods. In all cases, goods must be repackaged sufficiently in order to collect or exchange. Please check all packages before signing “received in good condition”. If any packages have any damage to them, please sign as “damaged” and refuse the delivery. If goods have been signed for and taken in and upon unpacking find that the goods are damaged the cost of the replacement part and redelivery fee of £39 will be payable by the customer.
If after unpacking an item you find the item is faulty or damaged we would require photographic evidence to prove this before we can proceed with a replacement/collection.